Executive Team

  1. Mark Williams
    Mark Williams, Founder

    Mark Williams is the Founder of WIN Insights and The Identity Post. He has provided consultation for a wide variety of clients, including Exxon Corporation, AT & T, the US Department of Defense, the Federal Aviation Administration, Avon Cosmetics, Colgate Palmolive, the Agency for International Development, the Central Intelligence Agency, Microsoft, Harvard Medical School, Cisco Systems, Office Depot, Microsoft, EDS, the Food and Drug Administration, the Social Security Administration and dozens of other Fortune 500 companies, associations and educational institutions. Mark Williams is the founder and co-creator of WIN Insights and has conducted over 200 diversity training presentations. Mark is a highly regarded thought leader, consultant, coach, public speaker, and author of five books, including the best-selling book entitled: "The 10 Lenses, Their Guide to Living and Working in a Multicultural World." Mark is known for his unique ability to integrate conceptual frameworks, research, and diagnostics with web-based tools and multimedia in his facilitation work with organizations, teams and small groups. Mark has conducted extensive research in the field of identity and diversity with leading firms such as Gallup, Zogby, Harris and Survey USA. Mark holds a Master degree in Organizational Psychology from the American For nearly ten years, Mr. Williams was the worldwide consultant for the Marriott International family of companies, coordinating all aspects of their diversity strategy and education programs. Mark consulted with Marriott's CEO and the presidents of all operating companies and divisions to customize a multimedia program that was used as the basis of their classroom, satellite and video-based training created to reach their global workforce. Before his tenure with Marriott, Mr. Williams was a consultant with the CIA, working with top appointed political leaders to analyze shifting political and social conditions and help the intelligence community respond to the impact of the post-Cold War era. Prior to working with the CIA, Mr. Williams was an Expert Consultant for two years with the United States Department of Education where he served as a consultant to senior managers and political appointees. Mark served on the Design and Facilitation team for the first Congressional Bi-Partisan Retreat held in Hershey, Pennsylvania. Mr. Williams is an accomplished composer and has collaborated with acclaimed performers and such as Vanessa Williams, Patti Austin, and Danny Glover. He began his career with acceptance into the NBC Corporate Associates Program, a competitive management program developed for a select group of individuals in the broadcast industry.

  2. Sue Lamb
    Sue Lamb, Chief Learning Officer

    Sue Ries Lamb has over 35 years of successful experience as a consultant, executive coach and educator working on a wide range of organization development and change projects with over 400 national and international organizations in the private and public sectors. Her areas of specialization include: strategic planning, organization and work process redesign, change management, leadership for cultural change, executive and managerial coaching, team development, organization communication processes and diversity and inclusion. She enjoys working with all levels of the organization from executive management to rank and file employees.

    A Professional Member of the NTL Institute for Applied Behavioral Science, Sue has served on the faculty of two graduate programs in organization development and as Dean of many of NTL’s signature lab programs in human relations. She also served as the Co-Director of Learning for The Diversity Channel Inc., a multimedia company offering diversity training to organizations and government agencies.

  3. J Bruce Stewart
    J. Bruce Stewart, Chief Ingenuity Officer

    J. Bruce Stewart currently serves as Managing Partner Vitruvian Worldwide a management consulting firm specializing in inclusive diversity. Bruce, was formerly the Deputy Director Training, Compliance, and Strategic Initiatives in the Office of Diversity and Inclusion, Office of Personnel Management (OPM) and was responsible for the coordinated implementation of the President's Executive Order on Diversity and Inclusion.

    Mr. Stewart is a dynamic, energetic, and creative retired military officer that's results-oriented with substantial experience (25 years) in all aspects of diversity management, inclusion strategies, and strategic planning. As an acknowledged thought leader with a research and science-based focus he has played a key role in several critical government-wide initiatives to include the development of the Government-wide Diversity & Inclusion Strategic Plan, the creation and implementation of the New Inclusion Quotient (New IQ), and a government-wide agency compliance strategy known as Feedback Assistance Roundtables (FARs).

    Bruce retired as a Lt Colonel from the United States Air Force in October 2007, after 23 years of service. During his service he was attached to the Special Operations, served as a Management Engineer, and was a Computer and Communications Commander.

    Bruce has served and been involved in numerous Leadership and Diversity initiatives at the local, state, and national levels. He has lectured on diversity at several educational institutions including MIT, Harvard, and the University of Kansas.

    He has a Bachelor of Science degree from Southern Illinois University and a Master of Science degree in Computer Science from Friends University. He has also completed course requirements for a PhD in Organizational Development.

    Bruce also serves as an Adjunct Professor at the University of California at San Diego's Rady School of Business where he teaches leadership, interpersonal communication, and teamwork courses.

    Bruce has completed a book on diversity leadership titled, "Cultural Leadership: The New Chemistry of Leading Differently." And has a second book scheduled to publish in early next month titled, "Diversitopia: Creating the World of Tomorrow by Thinking Differently Today."

WIN Partners

  1. Pat Hall Janes
    Pat Hall Jaynes, SPHR, SHRM SCP

    Pat Hall Jaynes is the founder and President/CEO of The HR SOURCE, a professional services firm specializing in Human Resources staffing, consulting and Outplacement, Outsourced Human Resources and Diversity and Inclusion Services. Prior to founding The HR SOURCE, Ms. Jaynes spent approximately 17 years managing recruiting functions as well as a variety of human resource functions at GTE Directories Corporation and Verizon Communications in California, Texas and Maryland.

    Active in many human resource organizations including HR Leadership Forum and Society for Human Resources Management, she also served as President and Treasurer for the Black Human Resources Network. Additionally, Ms. Jaynes serves as Executive Director of The HR SOURCE Foundation, and is a member of the Board of Directors for the Early Childhood Academy and the Prince George's Hospital Community Foundation.

    Ms. Jaynes who holds a B.A. Degree in Sociology from California State University, Hayward, has received a Certificate in Human Resources Management from UCLA and has successfully completed the requirements to receive her Employment Law certification from the American Staffing Association. Additionally, Ms Jaynes has received her lifetime SPHR certification from the Human Resources Certification Institute and is certified by the Society of Human Resources Management (SHRM) as a Senior Certified Professional(SCP).

  2. Bill Shackelford
    William (Bill) Shackelford, Director Diversity & Inclusion Services

    Since 1988, Mr. Shackelford has assisted scores of Fortune 500 corporations, government agencies and universities address workforce diversity issues. He has been successful in making fundamental, lasting change in organizations by using a dual strategy of working from the "top down" – coaching and mentoring executives and managers – and from the "bottom up" – empowering employees through participation on/in diversity committees and affinity groups. Mr. Shackelford has over 40 years of work experience – including over 30 years of management experience. Past employers include serving as the Director of the Atlanta University Center - Dual Degree Engineering Program and as a Senior Analyst with the Central Intelligence Agency.

    His expertise includes: designing, developing and implementing diversity management programs; providing strategic diversity consulting; and conducting work environment assessment studies (i.e. cultural audits) that lay the foundation for building a more inclusive workplace culture.

    Mr. Shackelford is a recognized leader in the field of multicultural human resources consulting. He is the author of the book "Minority Recruiting... Building the Strategies and Relationships for Effective Diversity Recruiting." He also has over fifty (50) publications in journals that include the Society for Human Resources Management (SHRM) Journal, Urban League Diversity Works Magazine, Journal of Staffing and Recruiting, Bureau of National Affairs, Cultural Diversity at Work, Black Issues in Higher Education, Recruiting Trends and The Black Collegian. In addition, Mr. Shackelford is one of a handful of national diversity experts serving as an Expert Forum Contributor for the Workforce Diversity Network monthly publication.

WIN Senior Consultants

You’re never alone with WIN Insights. Our consultants have a thorough knowledge of all of the content within each track — including the modules, best practices, tools and resources. They combine this knowledge with their extensive experience as managers, organization development consultants and diversity and inclusion practitioners to help you:

  • Make the best possible use of all of the features in your Track for your own professional development, and
  • Determine how you can use the track content for organizational development and educational and relationship-building activities with others in your work group, organization or community.
  • Their blogs provide you with different perspectives on the modules expanded responses to questions that arise in forum discussions, and information on new trends and best practices that will be of interest to you, as well as introductions and links to relevant articles written by others.

  1. Elena Feliz, WIN Senior Consultant

    Elena Feliz, an Organization Development (OD) Consultant, is the Principal for Feliz Consulting. She has helped to create high performing teams and organizations in Fortune 500 companies and non-profits for over 25 years. She has served as an internal OD/HR consultant for AT&T and is an external OD consultant for the private and public sector. In addition, she was elected by her peers to serve on the Board of Trustees for the Organization Development Network (ODN) in the early 2000’s. She recently was appointed to serve on the ODN Board again in 2013. In that capacity, she co-chairs ODN’s Culture, Diversity and Inclusion (CD&I) Committee.

    Elena has an M.S. from American University in Washington, D.C. She is a member of National Training Laboratories (NTL), Academy of Management (AOM) and Gestalt Institute. For NTL, she is on the steering committee for the Diversity, Inclusion and Social Justice (DISJ). She also convenes Women’s Voices: Creating Connection Across Race and Color with over 70 NTL women. She has served as EO/AA Manager for AT&T and convened their Diversity Community of Interest (DCOI) along with other communities of interest/practice. She is on the Leadership Team for The Global Committee for the Future of OD (GCFOD). Her expertise includes assessment, strategic planning, change management, leadership development, team building, diversity, coaching and training. She has been invited to speak to a variety of forums and conferences.

  2. Rianna Moore, WIN Senior Consultant

    Rianna Moore is a human-and-organization development consultant, coach, and diversity-inclusion specialist with 35+ years experience in corporate, government, and education sectors. Current or recent clients include NAVAIR/US Navy, Merrill-Lynch, Mott Community College (MI), and Mountain Mahogany Community School (NM). Previous corporate clients include Aetna, AMD, Clarian Healthcare, GE, H-P, IBM, Intel, Motorola, P&G, Boehringer-Ingelheim, Royal Bank of Canada, Texaco, and Xerox. Rianna has also consulted to several government agencies, including USDA, DOE, GAO, DOJ, NOAA, and USPS. She has led development programs for Stanford, UConn, the AMA, and is adjunct faculty for Georgetown University. Prior to her independent consulting practice, Rianna was a diversity-inclusion, OD, and management development specialist in a Fortune 25 high-tech company where she held both managerial and consulting specialist roles.

    Rianna is a professional member of NTL Institute for Applied Behavioral Science and faculty for NTL’s Diversity Work Conference.Areas of specialty include diversity-inclusion coaching and consulting, program design and management; power equity theory and practice (training/consulting with flat, egalitarian groups and teams); relational and communication skills; teamwork; conflict resolution; learning event design and facilitation; motivation, competency modeling, strategy creation, executive and life coaching, and development-supervision of internal HR/OD/diversity-inclusion specialists.Earlier in her career, Rianna was on the faculty of several colleges and universities in the northeastern US, including the State University of New York and Norwich University (VT).

    International work experience includes Canada, Russia, Scotland, Germany, and Nationalist China. Rianna holds the PhD in Human & Organization Development from the Fielding Graduate University (2011) and an M.A. from SUNY Fredonia. Her dissertation title is Close Friendships Between Black Women and White Women in the US: Fostering Connection in a Culture of Disconnection. She also studied at SUNY Buffalo and Harvard University. Rianna is co-author of the forthcoming Journeys of Race & Culture and From Hierarchy to Power Equity: The Impact of Organization Structure on Diversity & Inclusion, both in 2014.Rianna has lived in New Mexico since 1993. She grew up in upstate New York, lived many years in the northeastern US and for nearly two years in Nationalist China. She enjoys reading, biking, yoga, spending time with friends, and walking in nature.

  3. Stephanie Carroll, WIN Senior Consultant

    Stephanie Carroll is an innovative behavioral scientist who puts over 15 years of experience and in-depth knowledge to work in facilitating global and multi-cultural team development; building collaborative corporate cultures; large group interventions; and planned organizational change.

    Recognized for accelerating progress, growth and change in global organizations across a broad spectrum of industries, Ms. Carroll’s unique background and strategic approach to problem solving translates into business results through high performing leaders, individuals, groups and organizations. Ms. Carroll’s client’s seek her out for her keen insight, on-target feedback and strategies, and her respectful yet challenging approach to their growth.

    Prior to establishing her own consulting firm, Ms. Carroll served as internal Director of Organization Development & Change for Beall’s, Inc. (a large retail chain), and was VP of Corporate Training and Partner with a consulting firm specializing in the facilitation of individual, team and executive effectiveness. Her client list includes L’Oreal Worldwide, The World Bank Group, Beall’s Inc. (Beall’s Department Stores & Beall’s Outlet Stores), U.S. Navy, Regions Bank, PepsiCo, Army Corp of Engineers, International Monetary Fund, International Finance Corporation.

    Her past work experience also includes broadcast journalism and a career as an Advertising Brand Supervisor and Public Relations Executive.

WIN Thought Leaders

One of our goals at WIN Insights is to create a safe space where people with very divergent perspectives can engage in deeper learning and dialogue with each other about all aspects of diversity, identity, and inclusion and organization effectiveness.

We have assembled a select group of people from different types of agencies, organizations and institutions to comment on topics that are affecting organizations and society.

Each Thought Leader brings a passionate interest, along with broad-based experience and knowledge, of different aspects of identity, inclusivity and engagement in today’s global environment.

  1. Anne Litwin, WIN Thought Leader

    For more than 30 years, Anne Litwin, PhD has been a consultant to organizations and a coach to senior managers in the USA and internationally. She has also served as the C.E.O. of her family retail business, and is past-Chair of the Board of Directors of NTL Institute. Dr. Litwin specializes in helping organizations and individual leaders create inclusive workplaces in which the diversity of employees is valued and used to enhance creative problem solving and innovation.

    Anne recently authored a book, which was published in the fall of 2014, entitled, New Rules for Women: Revolutionizing the Way Women Work Together. Dr. Litwin is also co-editor of the book, Managing in the Age of Change, along with numerous journal articles. Dr. Litwin believes that each stage of life and/or turn of events presents opportunities to ask new questions and discover new sides of ourselves – if we have the courage to grab the moment.

  2. Norm Jones, WIN Thought Leader

    Norm Jones, Ph.D, received his doctorate in Workforce Education and Development at Penn State University, specializing in Organization Development. Before assuming his current role as Associate Chief Diversity Officer & Deputy Director in the Office of Diversity, Equity and Inclusion at Harvard University, he served as Associate Vice President and Dean of Institutional Diversity at Dickinson College in Carlisle, PA. Dr. Jones has also served on the faculty of Penn State Harrisburg’s Continuing Education Program within the Executive Leadership domain. He has offered courses on change management, 360-degree strategy, strategic planning and managing the multi-generational workplace, and has written for the HR Encyclopedia on the topics of outsourcing and work-life balance. He has also co-authored case studies on diversity and organization development in higher education for the Society of Human Resource Managers (SHRM). He sits on various local and national boards including the Organization Development Network where he currently fulfills the role of Vice Chair on the Board of Trustees. Having served as a consultant in both the public and private sectors, Dr. Jones lectures and trains on topics ranging from personality type and leadership, strategic decision-making, interpersonal trust development, diversity and inclusion, and change management.

  3. Beth Applegate, WIN Thought Leader

    Beth Applegate, MSOD, founder of Applegate Consulting Group, has consulted for three decades with over 100 national and international not-for-profit agencies, academic institutions, governmental agencies and socially responsible for-profits, ranging from Realizing Rights: The Ethical Globalization Initiative led by Mary Robinson (the first woman President of Ireland and former U.N. High Commissioner for Human Rights), to the Religious Coalition for Reproductive Choice, to the National and DC Assembly on School-Based Health Care. She specializes in helping organizations adapt to changing environments, identify priorities, strengthen leadership and engage in continuous learning at the individual, group and institutional levels. She is the co-author of Embracing Cultural Competency in the Nonprofit Sector: A Capacity Builder’s Guide; a contributing author to The Sustainable Enterprise Field Book – When It All Comes Together; and has written numerous articles for academic journals in the fields of organization change and social justice.

  4. Patricia Bidol-Padva, WIN Thought Leader

    Patricia Bidol-Padva, PhD. is an organizational change consultant and a consensus-based mediator of complex multi-party and multi-issue disputes. Within the United States and globally, she specializes in organization and community change, leadership development, systemic diversity and inclusion approaches and the engagement of diverse stakeholders in organization and community change initiatives. Patricia’s consulting practice focuses on assisting CEOs, senior executive teams and impacted stakeholders to achieve their desired change outcomes through the use of: transformational change processes, leadership development, inclusive qualitative and quantitative assessment of organizations and communities, and customized large group change approaches that help organizations and communities create consensus-based vision, and develop and implement action plans to achieve their desired outcomes. She also serves as the Steward for NTL Institute’s Community of Practice in Organization Development, Leadership and Change.

  5. Brenda B. Jones, WIN Thought Leader

    Brenda B. Jones, M.S. is an OD scholar-practitioner based in the United States who has worked in Asia, Africa, Europe and the Middle East as well as the Americas. Brenda is Vice President of The Lewin Center, past president of The NTL Institute for Applied Behavioral Science, past Board Chair for OD Network, a 2012 Outstanding Graduate from Gestalt OSD Center and a 2011 recipient of the Organization Development Network’s (ODN) Lifetime Achievement Award. As a consultant, Brenda works with clients in the areas of strategic change processes, leadership development, executive coaching, the development of consultants and managing culturally diverse organizations. Her goal is to help clients use business and organizational principles and practices that will integrate the human and business sides of the organization and improve all levels of system performance. She is a frequent presenter at conferences in her field and has served as a faculty member of the AU/NTL Masters Degree Program in Organization Development, Georgetown University Certificate Program, and the Organization and Systems Development Program at the Gestalt OSD Center. She has contributed articles to different publications and is the co-editor of a best-selling OD book: The NTL Handbook of Organization Development and Change, First and Second Editions.

  6. Scott Monroe, WIN Thought Leader

    Scott Monroe enjoys many activities, not least of which are baking and eating pie. He is partnered with a man who remodels homes and teaches elementary special education, and they live with a dog, a cat, and a cat that acts like a dog. At work Scott is a Human Resources generalist and supervisor for a federal agency, where he has served since 1992 in various line and mission support positions. He received a Master of Science degree in Organization Development from the AU/NTL program, a Master of Arts degree in International Policy Studies and Russian Language from the Monterey Institute of International Studies, and a Bachelor of Arts degree from Williams College. Scott (ENFJ) is a certified MBTI administrator.

  7. Carolyn Gallagher, WIN Thought Leader

  8. Terrill Thompson, WIN Thought Leader

    Terrill Thompson, MSOD, is the founder and principal of CTThompson Consulting, an organization development consulting business that specializes in increasing the effectiveness of mission-driven organizations, coalitions and social justice groups by providing customized facilitation, consulting, and training support. He is the published author of The Struggles, Experiences and Needs of Children in LGBTQ Families and the Nonprofit Organizational Model©, an organizational assessment and strategic planning model designed specifically for nonprofit organizations. Terrill earned a Master’s Degree in Organization Development from American University/NTL Institute for Applied Behavioral Science, where he was awarded a Segal-Seashore Fellowship for his commitment to social justice. Terrill also holds a Bachelor’s Degree in Peace and Global Studies from Earlham College. He serves as Vice Chair of the Alliance for Nonprofit Management’s Board of Directors, is the former chair of the Delaware Valley Legacy Fund’s Outreach and Grantmaking Committee, and is a member of the Institute for Inclusion and the NTL Institute for Applied Behavioral Science. Terrill brings an international perceptive to his work with extensive experience in Eastern and Southern Africa and Southeast Asia.

  9. Daisy Rios, WIN Thought Leader

    Daisy Rios, PhD. has extensive experience as a coach, counselor, diversity practitioner, facilitator/trainer, and organization development (OD) specialist. Drawing on her core beliefs in social justice, power equity and human relations, her life’s work has centered on creating more equitable relations and systems in work places and communities. She provides services to individuals and groups interested in achieving high levels of personal and professional excellence, and building effective relationship and collaboration skills to achieve business results. Her processes guide clients in deep-level work that engages their minds, hearts and spirits. In addition to her PhD in Psycho-educational Processes from Temple University, she holds a certificate in Emotional Intelligence and a Clinical Gestalt Certificate from the Gestalt Institute.

  10. Wendell Blaylock, WIN Thought Leader

    Recognized as a company and community leader, Wendell Blaylock has advocated successfully for the development of organization programs, policies and practices that have resulted in significantly increased diversity and inclusion in the areas of on-boarding, mentoring and promotion within a major multinational banking and financial services holding company. He was approved by the White House to serve as an advisor to the U.S. Commission on Civil Rights, assisting with fact-finding investigations and the dissemination of information pertinent to local and state civil rights issues for Nevada, and he currently serves as the Chair of the Peer-to- Peer Violence/Bullying Sub-Committee. He has achieved a 100% success rate defending claims filed with the Equal Employment Opportunity Commission, the Nevada Equal Rights, Nevada Wage & Hour and Nevada Employment Security Commissions, and the Texas Employment Commission. He has completed certification programs in Strategic Diversity and Inclusion Management sponsored by Georgetown University and the Society for Human Resource Management, and been certified in Employee Relations Law from the Institute of Applied Management and Law.

  11. Kendra Coleman, WIN Thought Leader

    Kendra Coleman, MSOD, is a global organization change and leadership consultant whose approach centers on working with leaders to achieve genuine, sustainable business results that add value to their professional and life experiences. She is based in Sheppard Moscow’s Chicago office and travels worldwide to work with leaders to help them enhance their leadership capability and bring about change in a way that builds commitment within their organizations. Before joining Sheppard Moscow, she ran her own successful consulting business for eight years. She sums up her work with this statement: “Helping leaders gain deeper awareness about their ways of working and thinking, and how both impact their effectiveness is a lot of fun for me – and insightful for them!” Believing it’s important to be a scholar as well as a practitioner, Kendra has published various articles on the topic of change and human dynamics.

  12. Jeanine Hull, WIN Thought Leader